CANCELLATION POLICY for physical goods

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

1. Right of withdrawal

You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the goods. In order to exercise your right of cancellation you must notify us (Jasmin Karger, JAQC Jewellery Academy, Lange Dorfstr. 19, 15328 Zechin, Germany, info@jaqcjewellery.com) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

1.1 Withdrawal form

If you wish to cancel the contract, please complete and return this form to

 

Jasmin Karger

Lange Dorfstrasse 19

15328 Zechin

Germany

Email: info@jaqcjewellery.com

 

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*)__________________

________________________________________________________
Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only for notification on paper)

_________________________
Date

 

1.2 Consequences of withdrawal

If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your correspondence notifying us of the cancellation of the contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you notify us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods.
You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

 

1.3 Exclusion or premature expiry of the right of withdrawal

The right of cancellation does not apply to contracts for the
supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date;
the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence;
the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery;for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery;the supply of audio or video recordings or computer software in a sealed package insofar as their seal was removed after delivery.

 

2. General instructions

  • Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transportation damage.
  • Please do not return the goods to us freight collect.
  • Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

CANCELLATION POLICY for Face-to-Face and Hybrid Courses

Important Information About Your Class Booking

We’re so excited you’re joining us for a class!

To ensure your spot and a smooth experience, please keep in mind our booking policies:

 

  • Class sizes are limited, so we can provide personalized attention. This means we can’t offer refunds or transfers for our courses. We appreciate your understanding!

  • In the rare event we need to cancel a class, we’ll offer you a full refund or a spot in another class. We’ll give you as much notice as possible.

We can’t wait to see you in class!

1. Cancellation & rebooking of course dates
Please note: We regret that we cannot offer full refunds on any of our classes.

 

1.1 If you cancel a class
If a course date has been booked and paid for via our website, the booking is binding. If you do not attend the course , we reserve the right to retain the course fee.
Our courses only allow a small number of participants and require precise planning and preparation. For this reason, we can only refund 50% of the purchase price in the event of a complete cancellation (at least 4 weeks before the start of the course). After that, we reserve the right to retain the full course fee.
If a course is rebooked 7 days or more before the start of the course, we reserve the right to retain 50% of the course fee.
However, we can credit 50% of the course fee in the form of a voucher if you cancel your booking in full 14 days or more before the start of the course. Otherwise we reserve the right to retain the entire course fee.
Thank you for understanding.
Please contact us to find a suitable solution if necessary.

 

1.2 If we cancel a class
The JAQC Jewellery Academy is entitled to cancel courses at short notice for important reasons, such as force majeure or illness of the course instructor.  In the unlikely event that we cancel a class, we offer a full refund or an alternative date. We will give you as much notice as possible. However, we cannot be responsible for pre-booked travel and accommodation arrangements.

REVOCATION POLICY for digital Content

Notice for consumers on the cancellation of contracts for the supply of digital content not supplied on a physical medium.

If you purchase any of our digital products you explicitly agree that we continue with the execution of our contract before expiration of the revocation period.

You hereby also declare you are aware that you lose your right of revocation with this agreement.

The right of withdrawal for digital content (e.g. Online Courses, PDFs, E-Books) is regulated in the German Civil Code (BGB) and applies to distance contracts, i.e. contracts that are concluded online.

1. Withdrawal period:

The withdrawal period is 14 days from the conclusion of the contract or receipt of the goods.

2. Exceptions:
The right of withdrawal may lapse for digital content, such as online courses, under certain conditions.

 

3. Express consent:

If the customer expressly agrees that the performance of the contract will commence before the expiry of the withdrawal period and at the same time confirms his knowledge that he will lose his right of withdrawal as a result, the right of withdrawal may lapse.

 

4. Download/stream:

If the customer starts downloading or streaming the course material, the right of withdrawal will also expire, provided that the above conditions are met.

Conclusion: 

By completing your purchase of digital content, you acknowledge and agree to waive your right of revocation. As such, all sales of digital products, including online courses and downloadable materials, are final and non-refundable.