Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

1. Cancellation policy for physical goods

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise the right to cancel, you must inform us (Jasmin Karger, JAQC Jewellery Academy, Lange Dorfstr. 19, 15328 Zechin, Germany, info@jaqcjewellery.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

You must return or hand over the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to contracts for the supply of goods whose price depends on fluctuations in the financial market over which the trader has no control and which may occur within the withdrawal period.

General instructions

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transportation damage.
2) Please do not return the goods to us freight collect.
3) Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

2. Cancellation & rebooking of course dates
Please note: We regret that we cannot offer full refunds on any of our classes.

2.1 If you cancel a class
If a course date has been booked and paid for via our website, the booking is binding. If you do not attend the course , we reserve the right to retain the course fee.
Our courses only allow a small number of participants and require precise planning and preparation. For this reason, we can only refund 50% of the purchase price in the event of a complete cancellation (at least 4 weeks before the start of the course). After that, we reserve the right to retain the full course fee.
If a course is rebooked 7 days or more before the start of the course, we reserve the right to retain 50% of the course fee.
However, we can credit 50% of the course fee in the form of a voucher if you cancel your booking in full 14 days or more before the start of the course. Otherwise we reserve the right to retain the entire course fee.
Thank you for understanding.
Please contact us to find a suitable solution if neccessary.

2.2 If we cancel a class
The JAQC Jewellery Academy is entitled to cancel courses at short notice for important reasons, such as force majeure or illness of the course instructor.  In the unlikely event that we cancel a class, we offer a full refund or an alternative date. We will give you as much notice as possible. However, we cannot be responsible for pre-booked travel and accommodation arrangements.