General Terms and Conditions (including information for customers)

Please read these terms & conditions carefully.

1. Applicability

2. Offers, service descriptions

3. Order process, conclusion of the contract

4. Prices, delivery costs

5. Delivery, product availability

6. Terms of payment

7. Retention of title

8. Product warranty, guarantee

9. Liability

10. Storage of the contract itself

11.Terms & Conditions for classroom-based courses

12. Closing remarks


1. Applicability

1.1. The business relationship between JAQC Jewellery Academy, owner: Jasmin Karger, Postbox: to be updated
Wriezener Str. 76, 15324 Letschin, Germany (hereinafter referred to as the “vendor”) and the customer (hereinafter referred to as the “customer”) is exclusively governed by the following General Terms and Conditions in the version valid at the time of order placement.

1.2. Please address any questions or complaints to our customer service department, who are available weekdays from 10am to 4pm on

1.3. These General Terms and Conditions deem a consumer to be any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in (as defined in § 13 BGB).

1.4. Neither the customer’s own terms and conditions nor any other terms and conditions that deviate from these General Terms and Conditions will be honoured unless the vendor expressly consents to the validity thereof.

 2. Offers, service descriptions

The display of products in the online shop is to be equated with an invitation to place an order and not a legally binding offer. Service descriptions included in catalogues or on the vendor’s websites are not to be equated with either a promise or a guarantee.
All offers are valid “as long as stocks last” unless otherwise stated in the respective product description. Errors excepted.

3. Order process, conclusion of the contract

3.1. The customer is free to select the products of their choice from the vendor’s product range and gather them together in a so-called “basket” using the “Add to cart” button. The customer can then proceed to their basket and amend their selection as required, for example by removing a product from the basket. Once they are happy with their selection the customer can proceed to the final step in the order process using the “Proceed to checkout” button.

3.2. When the customer clicks the “Place binding order” button they make a binding request to buy the goods currently in their basket (payment will betaken). Prior to order placement the customer is able to view and amend their order data at any time and can also use their browser’s “Back” function to return to their basket or abort the order process. Essential entries are marked with an asterisk (*).

3.3. The vendor responds by emailing the customer an automatic confirmation of receipt; the email recapitulates the order placed by the customer and can be printed using the “Print” function (order confirmation). The automatic confirmation of receipt only documents the receipt of the customer’s order by the vendor and is not to be equated with order acceptance. A binding purchase contract is only deemed to be concluded if the vendor dispatches or hands over the product ordered to the customer within 2 days or confirms the dispatch of the product ordered within 2 days by sending the customer a second email, order confirmation or an invoice.

3.4. If the vendor offers an advance payment option the contract is deemed to be concluded at such time as the customer provides their bank details and fulfils the payment request. If, despite being due and despite the customer being sent a reminder, payment is not received by the vendor within 10 calendar days of the sending of the order confirmation, the vendor is entitled to withdraw from the contract, thus rendering the order invalid and in turn freeing the vendor from their obligation to supply. At this point the order is considered to have been brought to a conclusion with no further consequences for either the customer or the vendor. Products for which advance payment is offered can therefore be reserved for a maximum of 10 calendar days.

4. Prices, delivery costs

4.1. All prices indicated on the vendor’s website are inclusive of statutory value-added tax (VAT) at the valid rate.

4.2. The vendor charges delivery costs in addition to the prices indicated. Delivery costs are clearly explained to the customer on a separate webpage and during the order process itself.

5. Delivery, product availability

5.1. If the customer selects advance payment delivery will occur further to receipt of the invoice amount.

5.2. The vendor is entitled to withdraw from the contract if, at the fault of the customer, delivery of the goods fails despite three delivery attempts. Any payments already made by the customer will be refunded within 10 days.

5.3. The vendor is entitled to withdraw from the contract if the product ordered is not available because the vendor, through no fault of their own, has not been supplied with the product in question by their supplier. If this situation arises the vendor will inform the customer without delay and, where necessary, offer to supply them with a comparable product. If there are no comparable products available or the customer does not wish to be supplied with a comparable product the vendor will refund any payment already received to the customer without delay.

5.4. Customers are notified of delivery periods and restrictions on delivery (e.g. delivery to specific countries to the exclusion of others) on a separate webpage or in the respective product description.

6. Terms of payment

6.1. The customer is free to select one of the available payment types during the order process; their selection is made prior to completion of the order process. Customers are informed about available payment types on a separate webpage.

6.2. If payment on account is available payment must be made within 30 days of receipt of the goods and the corresponding invoice. Full payment must be made in advance in the case of all other payment types.

6.3. If third-party providers are commissioned to process the payment (e.g. PayPal) the general terms and conditions operated by those providers apply.

6.4. If the due date by which payment must be made is defined as a calendar date the customer will be deemed to be in arrears as soon as they fail to comply with that due date and be liable for statutory interest on arrears.

6.5. The customer’s obligation to pay interest on arrears does not preclude the enforcement of other claims for delay-related damages by the vendor.

6.6. The customer only has the right to set-off if their counterclaims are legally valid or acknowledged by the vendor. The customer can only enforce a right of retention if their claims result from the same contractual relationship as the vendor’s claims.

7. Retention of title

The vendor retains the title of the goods supplied until such time as full payment has been made.

8. Product warranty and guarantee

8.1. The vendor offers a warranty as required under statutory regulations.

8.2. The goods supplied by the vendor are only subject to a guarantee if the customer was expressly informed of such a guarantee and the terms thereof prior to the commencement of the order process.

9. Liability

9.1. The following exclusions and restrictions of liability in connection with the vendor’s liability for compensation apply irrespective of other statutory eligibility criteria.

9.2. The vendor is liable without restriction if damage was caused with wilful intent or gross negligence.

9.3. The vendor is also liable for minor negligence leading to the violation of fundamental obligations whose violation jeopardises the fulfilment of the contractual purpose and the violation of obligations whose fulfilment is a prerequisite for the proper performance of the contract and can normally be relied upon by the customer. In this case the vendor’s liability is nevertheless restricted to foreseeable damage typical to the type of contract involved. The vendor is not liable for minor negligence leading to the violation of obligations other than those mentioned in the previous sentences.

9.4. The above restrictions of liability do not apply to damage to life, limb or health, defects identified after the acceptance of a guarantee regarding the nature of the product or defects kept secret with wilful deceit. Liability under the terms of the German Act on Liability for Defective Products remains unaffected.

9.5. Insofar as the vendor’s liability is excluded or restricted, such exclusion and/or restriction also applies to the personal liability of employees, representatives and agents.

10. Storage of the contract itself

10.1. The customer is able to print out the contract with the aid of their browser’s print function during the last step of the order process (i.e. prior to placing their order with the vendor).

10.2. The vendor will also send the customer an order confirmation containing all order data to the email address provided by the customer. In addition, the customer will receive a copy of the vendor’s general terms and conditions (including the vendor’s cancellation policy and information on shipping costs and the vendor’s terms of shipping and payment) along with the order confirmation or upon delivery of the goods at the latest. If you have registered with our shop you can view the orders you have placed in your profile. We also store the contract in your profile but do not make it accessible on the internet.


11.Terms & Conditions for classroom-based courses

When you book a course you are agreeing to and are bound by our terms & conditions.
We may amend and update these terms and conditions at any time. These changes will take effect of the moment they are posted on our website and it is your responsibility to check the terms & conditions every time you use this website and your continued use of the website will signify your acceptance of our latest terms and conditions.

How to book a classroom-based course?

You can book a class on our website. We accept payment via PayPal. All card information is handled over SSL encryption.
Please follow this link for booking any of our classes.(At the moment we do not offer classes due to the covid-19)
Once the full payment for a class has been made your place will be booked and you will receive a class confirmation no later than two weeks before the start of the course.

Cancellation Policy

Please note: We regret that we cannot offer refunds or transfers on any of our classes.

1.If you cancel a class
If for any reason you need to cancel a course then we regret that no refund can be issued. We operate our courses based on the number of students booked in and would not be able to offer such a high quality and professional service if we offered refunds and transfers.
If you fail to attend a course for any reason, no refund will be given and no transfer request will be accepted.

2. If we cancel a class
In the unlikely event that we cancel a class, we offer a full refund or an alternative date. We will give you as much notice as possible. However, we cannot be responsible for pre-booked travel and accommodation arrangements.

Please understand that our classes are intense and that we will cover a lot of content. Hence, it is important to arrive on time when the course starts and return on time when the course resumes after a break.
The tutor will not be liable for any information you might have missed. The tutor will not repeat any content.

Limitation of Liability
We (JAQC Jewellery Academy and its staff) shall not be liable for any loss and/or damage suffered by a course participant (student) or any third party or any injury caused to or suffered by a person or damage or loss to property arising from or occasioned by:
1. A students participation in any courses or classes offered.
2. Any malfunction or unauthorised use of the tools and equipment provided.
The course participant (student) agrees that no claims will be made against the JAQC Jewellery Academy Management or staff for any reason whatsoever. The student hereby holds the Management and its employees harmless from all claims which may be brought against them by or on a student’s behalf for any aforementioned claims.

Any person considered to be under the influence of drink or drugs will not be allowed access to the classroom and no refund will be offered under such circumstances. JAQC Jewellery Academy will not tolerate any anti-social behaviour towards other persons and anyone acting in such a manner may be asked to leave without being refunded for their class.
Failure to adhere to the JAQC Jewellery Academy terms and conditions may result in being removed from the class without a refund.

Media Consent

Policy Application

Our policy applies to all staff, governors and volunteers working at the school as well as visitors and families.


Schools need and welcome publicity. However, photographs must be used in a responsible way.

Images taken by students during class

We do not allow the filming or taking photos during a class.

Images for school publications:

The school will only take and use images that are appropriate.
Students will be made aware of why their picture is being taken and how it will be used.
The school recognises that images must not be used to cause distress, upset or embarrassment.

In the beginning of each course, students will receive a copy of the media policy to sign. In this way, each student can give permission to JAQC Jewellery Academy to take images of the students or/and their work.


We guarantee that the services provided under these booking terms will be performed with reasonable skill and care.

You warrant to us that:

You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these booking terms.
The information provided in or in connection with your booking request is accurate and complete.
You will be able to attend the event at the time and in the place advertised.You are at least 18 years of age.


12. Closing remarks

12.1. The legal domicile and place of fulfilment is the vendor’s headquarters insofar as the customer is a businessperson, a legal entity under public law or a special asset under public law.

12.2. The language of the contract is German.

12.3. European Commission consumer platform for Online Dispute Resolution (ODR): We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.